Name: Heather Mayer
Title: Registration/Reception Manager
Tenure: 7 Months
Hobbies: “I don’t really have time for hobbies, I’m a wrestling mom!”
For years, Heather Mayer was a stay-at-home mom. It was a job she took very seriously but, her children
grew up! As they tend to do. And when that happened, Mayer began looking for a different type of job.
“I’ve been an at-home mom for quite a few years,” Mayer said. “Now my kids are pretty self-sufficient, so I was finding stuff to do during the day. I was the Fee Supervisor at Keyhole State Park, but then they changed management and I applied for this job. When I came in for my first interview, I just knew that this was where I needed to be.”
Mayer is the Reception & Registration Manager for Crook County Medical Services District and, like her role as a mom, it’s a job she takes very seriously.
Mayer said that as soon as she walked through the doors of CCMSD, she immediately felt the warmth of the organization. She was hired for the job in August of last year and, since then, she has become one of the very first faces that patients see when they walk through the door. Some would even say she’s one of the faces of Crook County Medical Services District.
“When you put it like that, it’s a huge responsibility,” Mayer laughed. “But I really enjoy it. I get to talk to all of the people that walk in the door and I genuinely care about them. I ask them how they’re doing today and if they got the care that they came here for and if they would come back. I ask them if there’s anything else they want to discuss. And it just makes me feel like I’m an important part of the process. It makes me happy that I get to meet all of these people and be a part of their lives. That’s important to me.”
It’s important to CCMSD, too. They strive to ensure that every single patient who walks through their doors gets the care and service that they are seeking. And that starts at the registration desk.
“I get to know the patients,” Mayer said. “I’m the face that they see when they walk through the door, so I try to make it a point to relay that feeling that I’ve gotten from everybody here, and make them feel comfortable and welcome. And sometimes, when you call the doctor, you don’t necessarily want to verbalize what’s going on. Some topics are sensitive. But I’ve created enough of a relationship with people that they feel comfortable talking to me. And so then it’s easier to get them the care that they need and it makes me feel like I’m accomplishing my job.”
It’s that commitment to care, and to creating relationships, that really makes Crook County Medical Services District stand out amongst any other medical facilities.
“The patients are the most important part, and, from what I understand, the vibe that I get from patients is that they feel like they’re cared about, not just cared for. And that really stood out to me. I’ve been to doctor’s offices where they herd you through like cattle and you don’t really feel like you’re cared about. But people here are on a first-name basis with their doctors and they call in like they’re calling a friend or family member. And the people here actually care about how the patients are. It’s just an enriching small-town feel that just kind of made me feel like I was at home.”
Home. Family. Relationships. These are the values that CCMSD shares, with both their patients and their
CCMSD views their patients as extended family. They also view their employees as such.
“In this position, I very quickly learned that the clinic is made up of a family,” Mayer said. “We all know just about everything there is to know about each other, and we lean on each other, we celebrate each other, and we’re everyone’s sounding board. I would call these friendships, but it seems even more genuine than that.”
Mayer said that the biggest lesson she’s learned working for CCMSD for the last 7 months has been that “the day is never going to be what you expect it to be,” but she wouldn’t have it any other way. When Mayer walked through those doors on the day of her interview, she immediately felt like she was home. And the hope is to ensure that patients feel that way too, every single day.
“I feel like CCMSD is the place that you should choose if you want to feel welcomed, cared for, and cared
about all at the same time.”